1 reviews | Active since Jan 2017
Not getting the line speed you pay for
I have noticed that for a while now my internet has been very slow. So I started doing speed tests and also tested download speeds over long periods of time and found that for some reason Mweb decided that I can only get 2mbps on my 4mbps line. Its been like this for well over a month. I am really slowly but surely getting fed up with Mweb. It is the second time now that I spend my precious time writing a review on Mweb and yet again, I can not say that they are to be recommended. You do not get what you pay for.
Good Day herman-sauer,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
The line is syncing at 2560kbps at the moment, which is causing the degraded speeds you are experiencing.
Please do have Telkom set and remove self-install on their portal, then recreate the port. This may help with improving the sync speeds.
If not, they may have to open a line fault for you.
Please do let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Good Day herman-sauer,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
The line is syncing at 2560kbps at the moment, which is causing the degraded speeds you are experiencing.
Please do have Telkom set and remove self-install on their portal, then recreate the port. This may help with improving the sync speeds.
If not, they may have to open a line fault for you.
Please do let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services