Not getting help

Its more than 2 weeks since i app**** for their service for fibre, and i have not received any feedback. Ive called in more than 5 times and I'm still not getting help. Tried applying with a different provider and im told mweb has blocked my account as if ive got an active account. I've cancelled but still im still not getting any help. Their service is nonsense and the customer service department is difficult to get hold of.