VS
Victor S
1 reviews | Active since Jan 2012
18 Mar 2015, 16:20
Not getting assistance
I have tried calling the support number twice and on both occations hung up after 50minutes of no answer....<br> I have emailed my issue to [Email Removed]<br> <br> I have till now not received any help...<br> Please get this sorted out ASAP! THIS IS A BUSINESS ACCOUNT<br> <br> Dear MWEB Customer,<br> <br> Thank you for contacting MWEB Customer Support, your reference is [*** ], please do not delete this reference number from the subject of this email.<br> <br> Your email has been received and will be attended to soonest.<br> <br> The subject of your email was [Fwd: Fwd: Threshold Notification].<br> Do not reply to this email
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Replies (1)
Mweb's replyOfficial
18 Mar 2015, 16:40Hello vicsyr,
Thank you for taking the time to raise your concerns.
Our customer care representative has made contact with you.
The query has been escalated to Business (a Division of Internet Solutions) for urgent assistance.
They should be in contact with you through the course of today.
Kind Regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has made contact with you.
The query has been escalated to Business (a Division of Internet Solutions) for urgent assistance.
They should be in contact with you through the course of today.
Kind Regards
MWEB Client Services
Best regards,
Mweb's reply18 Mar 2015, 16:40
Official
Hello vicsyr,
Thank you for taking the time to raise your concerns.
Our customer care representative has made contact with you.
The query has been escalated to Business (a Division of Internet Solutions) for urgent assistance.
They should be in contact with you through the course of today.
Kind Regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has made contact with you.
The query has been escalated to Business (a Division of Internet Solutions) for urgent assistance.
They should be in contact with you through the course of today.
Kind Regards
MWEB Client Services
Best regards,