NB
Nadia B
1 reviews | Active since Feb 2026
10 Mar 2026, 16:38
Not getting any response
Worst service ever. There seems to be no way to contact your support team. When calling, I am placed on hold for over 20 minutes without any assistance. The WhatsApp chatbot also does not work properly — after entering the OTP, the chat simply freezes and nothing happens.
How are customers supposed to get issues resolved if there is no proper support available? This experience is extremely frustrating and unacceptable.
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Mweb's replyOfficial
10 Mar 2026, 16:58Hello Nadia. We completely understand how frustrating this experience must be and appreciate you taking the time to share it. We recognise the difficulties you’ve faced with contacting support and navigating the WhatsApp chatbot, and we are disappointed to hear it caused such an inconvenient experience.Your feedback has been shared with our Customer Journey Team so they can review the challenges you’ve highlighted and consider improvements to better support our clients in the future.Thank you for letting us know about this. T^
Mweb's reply10 Mar 2026, 16:58
Official
Hello Nadia. We completely understand how frustrating this experience must be and appreciate you taking the time to share it. We recognise the difficulties you’ve faced with contacting support and navigating the WhatsApp chatbot, and we are disappointed to hear it caused such an inconvenient experience.Your feedback has been shared with our Customer Journey Team so they can review the challenges you’ve highlighted and consider improvements to better support our clients in the future.Thank you for letting us know about this. T^