Not even a customer yet and getting bad service

I was told that the fibre to my house would be sorted by the end of December, so I signed up for a service with MWEB on the 19th, I was told I would get constant feedback and I will be assured, but the installation from Vumatel/red Networks only completed last week. I have had no feedback from MWEB, every time I call to find out what's the status and whats going on, I get told will contact me back in 24 hours, then 3 days later I call again and get told a different story but this time I have to wait 5 working days for an update? If this is the service I will be getting then its a good thing I'm not even going through with it, cancelling the application.