Not easy to get thro...

Good afternoon,  Oleseng We understand how frustrating it is to struggle getting through to support, especially when you need timely help and resolution. Delays in both access and turnaround time can make even small issues feel much bigger than they should.We can see that one of our support specialists was able to connect to your session earlier this afternoon and assist you directly. That step is important, as it allows us to work on your connection in real time and move things forward more effectively than standard queries.That said, your experience around accessibility and resolution time matters. We are continuously working on improving queue times and ensuring that once you do reach us, your issue is handled with clarity and efficiency from start to finish.If anything from that session remains unresolved or needs further attention, we are here and ready to take it further without delay. You can also make use of the Mweb App to manage your services, check for network updates, and access support without needing to wait in a call queue, which often speeds things up. 

Kind regards, 
The Mweb Team