M
Michel
1 reviews | Active since Sept 2026
11 Sept 2026, 12:56
Not bad just need to...
Not bad just need to be more accurate on WhatsApp and live chats not all agents are accurate their response can take 5-20min
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Mweb's replyOfficial
11 Sept 2026, 13:13Hello Michel
Thank you for the honest feedback. We’re pleased to hear your overall experience has been positive, while your point about accuracy across WhatsApp and Live Chat is well noted.Clear, accurate information is an important part of the Mweb experience, and responses that take 5 to 20 minutes can also make the support journey feel less seamless. We’ll share your feedback with the relevant teams to help identify opportunities to improve both response accuracy and turnaround times.We appreciate you taking the time to highlight where we can do better.
Kind regards,
The Mweb Team
Thank you for the honest feedback. We’re pleased to hear your overall experience has been positive, while your point about accuracy across WhatsApp and Live Chat is well noted.Clear, accurate information is an important part of the Mweb experience, and responses that take 5 to 20 minutes can also make the support journey feel less seamless. We’ll share your feedback with the relevant teams to help identify opportunities to improve both response accuracy and turnaround times.We appreciate you taking the time to highlight where we can do better.
Kind regards,
The Mweb Team
Mweb's reply11 Sept 2026, 13:13
Official
Hello Michel
Thank you for the honest feedback. We’re pleased to hear your overall experience has been positive, while your point about accuracy across WhatsApp and Live Chat is well noted.Clear, accurate information is an important part of the Mweb experience, and responses that take 5 to 20 minutes can also make the support journey feel less seamless. We’ll share your feedback with the relevant teams to help identify opportunities to improve both response accuracy and turnaround times.We appreciate you taking the time to highlight where we can do better.
Kind regards,
The Mweb Team
Thank you for the honest feedback. We’re pleased to hear your overall experience has been positive, while your point about accuracy across WhatsApp and Live Chat is well noted.Clear, accurate information is an important part of the Mweb experience, and responses that take 5 to 20 minutes can also make the support journey feel less seamless. We’ll share your feedback with the relevant teams to help identify opportunities to improve both response accuracy and turnaround times.We appreciate you taking the time to highlight where we can do better.
Kind regards,
The Mweb Team