Not bad but been bou...

Hi Jacques, we understand your frustration, being bounced between Mweb and Vumatel and having to restart the process each time is time-consuming and far from ideal, especially when internet access is now a necessity rather than a luxury. Where the fault sits on the fibre infrastructure, Vumatel is responsible for the physical line repair, but we recognise that from your side, the experience feels repetitive and slows down resolution instead of speeding it up. We appreciate you sharing this feedback,  it highlights an important gap in the handover process that needs to be tighter and more seamless. Kind regards,
The Mweb Team