Not answer phone, not return call

Business Technical does not answer their phones. When ever I need to get hold of someone at the technical department you land up holding for such a long time that you have to hang up. I was on hold for over a hour yesterday without success. This is not the first time this has happened. My internet has been down since the weekend and cant get them to answer their phones. I get through to switch board no problem, but that is where it ends. I went as far as to call and cancel my line and spoke to a retention officer. He asked how he could keep my business, when i explained to him the problem, he promised to get someone to call me asap. That was yesterday. I am still waiting.<br> My internet speed is always slow and when you can actually get hold of them, all i get told is to reboot router. I am aware that it may be a Telkom issue however I will never know as I cant get to speak to them.<br> Trying to get hold of technical is extremely frustrating.<br> I run a business and this is costing me money<br>