Not able to transfer domain !!

<p>After a lengthy process, we could cancel our MWeb hosting, we now however seem to have another uphill battle in trying to get hold of anyone at MWeb that can assist us to authorizing the domain transfer!</p> <p> </p> <p>The current technical contact on the domain is listed as ********** (Seems to be some default setting) and we don’t see a way of automatically changing this contact --> We cannot get hold of anyone at MWeb Technical Support who has access to this mailbox!</p> <p> </p> <p>Access to this mailbox is important because ICANN sends an automatic domain transfer authorization email to this mailbox. We already have the transfer code.</p> <p> </p> <p>How are we supposed to transfer our domain? Once more, another tactic from MWeb to prevent us from easily moving away from their *marvelous* service.</p>