GM
GB M
1 reviews | Active since Aug 2024
04 May 2026, 15:24
Not a happy client witheir service
im not a happy client.my account was suspended due to non payment.i paid my dues on the 28th.called them for reconnection on the 30th and today.First representetive assisted me and transferred me to the next rep ive been first on the line for more than 2 hrs.And they do this all the time.even if we want to add the product.they keep you holding forever.my acc num is o***3
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Replies (1)
Mweb's replyOfficial
04 May 2026, 15:52Hello GB.
We hear how frustrating this experience has been, especially after making payment on the 28th, then following up multiple times for reconnection, and still being left waiting for hours in queues or transfers without resolution. When you’ve already done your part to settle the account, having to repeatedly chase support understandably feels exhausting.
We can confirm your query has been logged under ***, and our support agents have already escalated an urgent request to the Email team to re-insert and activate your mailbox. They are currently working on reconnecting the service as a priority.We also acknowledge your concern about long hold times and repeated transfers. That is not the experience we aim to deliver, especially for service restoration cases like yours, where urgency is important. This feedback has been noted alongside your account details (acc no: ***) for internal review.
To help move this forward, the Email team is now focused on:
• Restoring your mailbox access linked to your account
• Confirming full reactivation once payment clearance is reflected
• Ensuring no further service suspension triggers incorrectly
• Providing confirmation once your email service is fully active again
We understand the impact this has had, especially when support delays extend over multiple attempts. The team is actively working on your reactivation, and we’ll ensure you receive confirmation as soon as your mailbox is back online.
Kind regards,
The Mweb Team
We hear how frustrating this experience has been, especially after making payment on the 28th, then following up multiple times for reconnection, and still being left waiting for hours in queues or transfers without resolution. When you’ve already done your part to settle the account, having to repeatedly chase support understandably feels exhausting.
We can confirm your query has been logged under ***, and our support agents have already escalated an urgent request to the Email team to re-insert and activate your mailbox. They are currently working on reconnecting the service as a priority.We also acknowledge your concern about long hold times and repeated transfers. That is not the experience we aim to deliver, especially for service restoration cases like yours, where urgency is important. This feedback has been noted alongside your account details (acc no: ***) for internal review.
To help move this forward, the Email team is now focused on:
• Restoring your mailbox access linked to your account
• Confirming full reactivation once payment clearance is reflected
• Ensuring no further service suspension triggers incorrectly
• Providing confirmation once your email service is fully active again
We understand the impact this has had, especially when support delays extend over multiple attempts. The team is actively working on your reactivation, and we’ll ensure you receive confirmation as soon as your mailbox is back online.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply04 May 2026, 15:52
Official
Hello GB.
We hear how frustrating this experience has been, especially after making payment on the 28th, then following up multiple times for reconnection, and still being left waiting for hours in queues or transfers without resolution. When you’ve already done your part to settle the account, having to repeatedly chase support understandably feels exhausting.
We can confirm your query has been logged under ***, and our support agents have already escalated an urgent request to the Email team to re-insert and activate your mailbox. They are currently working on reconnecting the service as a priority.We also acknowledge your concern about long hold times and repeated transfers. That is not the experience we aim to deliver, especially for service restoration cases like yours, where urgency is important. This feedback has been noted alongside your account details (acc no: ***) for internal review.
To help move this forward, the Email team is now focused on:
• Restoring your mailbox access linked to your account
• Confirming full reactivation once payment clearance is reflected
• Ensuring no further service suspension triggers incorrectly
• Providing confirmation once your email service is fully active again
We understand the impact this has had, especially when support delays extend over multiple attempts. The team is actively working on your reactivation, and we’ll ensure you receive confirmation as soon as your mailbox is back online.
Kind regards,
The Mweb Team
We hear how frustrating this experience has been, especially after making payment on the 28th, then following up multiple times for reconnection, and still being left waiting for hours in queues or transfers without resolution. When you’ve already done your part to settle the account, having to repeatedly chase support understandably feels exhausting.
We can confirm your query has been logged under ***, and our support agents have already escalated an urgent request to the Email team to re-insert and activate your mailbox. They are currently working on reconnecting the service as a priority.We also acknowledge your concern about long hold times and repeated transfers. That is not the experience we aim to deliver, especially for service restoration cases like yours, where urgency is important. This feedback has been noted alongside your account details (acc no: ***) for internal review.
To help move this forward, the Email team is now focused on:
• Restoring your mailbox access linked to your account
• Confirming full reactivation once payment clearance is reflected
• Ensuring no further service suspension triggers incorrectly
• Providing confirmation once your email service is fully active again
We understand the impact this has had, especially when support delays extend over multiple attempts. The team is actively working on your reactivation, and we’ll ensure you receive confirmation as soon as your mailbox is back online.
Kind regards,
The Mweb Team
Best regards,