Nonsensical disconnection by Mweb

Hi Nozipho, thanks for raising this, we can understand why this is frustrating, especially if payment was made on 17 April and you’re expecting a full 30 days of uninterrupted service. To get this resolved quickly, please send us a direct message with your account details and proof of payment. Once we have that, we’ll review your billing history and confirm exactly why the disconnection occurred and what needs to be done to restore your service without further delay. We’ll take it from there and make sure it’s properly resolved for you. Kind regards,
 The Mweb Team