Nonsense service, No value for money

What a horrible experience I have been having with Mweb, The fibre has been down since 12 June 2021 and I keep calling Mweb and all they can tell me is that they are logging a ticket and escalatijg but there is nothing happening, I am being inconvinienced by you incompetence because the reason for the fibre is because we work from home and it defeats the whole purpose if I am not able to do that, No ways would I recommend you to anyone, So disappointed. I await my fibre connection to be fixed ASAP