EB
Elali B
1 reviews | Active since Aug 2016
04 Mar 2026, 08:16
Nonexistent support
It is at this point impossible to get any support. App chat never connects you to an agent. Every time I call I'm number 20-30 in line. When I was number 15 I was on hold for 90 minutes. Then when you get through, they can't phone you back if the call drops, and sorry that's just the way it works.
Support is absolutely pathetic and does not seem they care to do anything about it.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
04 Mar 2026, 09:16Hi Elali, we understand your frustration and appreciate you sharing your experience. We see that there is already a technical support escalation open for your account, and our team will be reaching out to you directly to assist and resolve the issue. We acknowledge that waiting times and connection challenges in the app and call centre can be frustrating, and we are continuously working to improve accessibility and support for our customers. Your concerns have been noted, and we are committed to ensuring you receive the assistance you need. U^
Best regards,
Mweb's reply04 Mar 2026, 09:16
Official
Hi Elali, we understand your frustration and appreciate you sharing your experience. We see that there is already a technical support escalation open for your account, and our team will be reaching out to you directly to assist and resolve the issue. We acknowledge that waiting times and connection challenges in the app and call centre can be frustrating, and we are continuously working to improve accessibility and support for our customers. Your concerns have been noted, and we are committed to ensuring you receive the assistance you need. U^
Best regards,
EB
Elali B's updateReviewer Update
04 Mar 2026, 10:44The ticket time has gone past the 72 hours and this causing me issues doing my work, so I would appreciate any kind of feedback. I had already asked for feedback on Monday and no one has come back to me yet.
EB
Elali B's update04 Mar 2026, 10:44
Reviewer Update
The ticket time has gone past the 72 hours and this causing me issues doing my work, so I would appreciate any kind of feedback. I had already asked for feedback on Monday and no one has come back to me yet.
Mweb's replyOfficial
04 Mar 2026, 11:16Hi Elali, we completely understand how disruptive it is when a ticket takes longer than expected, especially when it affects your work. We want to assure you that your case is being reviewed, and a follow-up has been submitted to the relevant team. They will get back to you directly with an update as soon as possible. We truly appreciate your patience and will do our best to ensure your concerns are addressed promptly so you can get back to work without further delays. U^
Best regards,
Mweb's reply04 Mar 2026, 11:16
Official
Hi Elali, we completely understand how disruptive it is when a ticket takes longer than expected, especially when it affects your work. We want to assure you that your case is being reviewed, and a follow-up has been submitted to the relevant team. They will get back to you directly with an update as soon as possible. We truly appreciate your patience and will do our best to ensure your concerns are addressed promptly so you can get back to work without further delays. U^
Best regards,
EB
Elali B's updateReviewer Update
05 Mar 2026, 13:40I just received a message saying they'll keep me updated. That is not an update. The line speed is fixed but the connection is still unstable. I live stream and it keeps dropping at random intervals.
EB
Elali B's update05 Mar 2026, 13:40
Reviewer Update
I just received a message saying they'll keep me updated. That is not an update. The line speed is fixed but the connection is still unstable. I live stream and it keeps dropping at random intervals.
EB
Elali B's updateReviewer Update
05 Mar 2026, 13:51tried calling helpcenter but once again number 30 in line....this really becoming an issue now. It's been a week no and still no resolution.
EB
Elali B's update05 Mar 2026, 13:51
Reviewer Update
tried calling helpcenter but once again number 30 in line....this really becoming an issue now. It's been a week no and still no resolution.
EB
Elali B's updateReviewer Update
05 Mar 2026, 14:03I've spoken to an Vodacom technician and he says if there is packet loss it's because the line was not provisioned properly by MWEB. Please have someone contact me, I can not get through to support via call or app. Luckily you seem to have enough sales agents because there I am first in line :/
EB
Elali B's update05 Mar 2026, 14:03
Reviewer Update
I've spoken to an Vodacom technician and he says if there is packet loss it's because the line was not provisioned properly by MWEB. Please have someone contact me, I can not get through to support via call or app. Luckily you seem to have enough sales agents because there I am first in line :/
Mweb's replyOfficial
05 Mar 2026, 14:31Hi Elali. Thank you for sharing your experience, and we completely understand how frustrating persistent packet loss can be, especially when you rely on your connection for work or streaming.We want to help you get clarity and improve your connection. While our team works on reaching out directly, here are some expert tips to help manage and reduce packet loss in the meantime:
- Check Your Router Placement – Ensure your router is in an open space, away from walls or other electronics, and elevated if possible. Interference can impact packet delivery.
- Wired vs Wireless – A direct Ethernet connection often provides the most stable connection. Packet loss is usually higher over Wi-Fi, especially over long distances or through multiple walls.
- Restart & Update – Power cycle your router and ensure its firmware is up to date. Some provisioning issues can be mitigated once the router syncs properly.
- Reduce Network Load – Heavy simultaneous downloads, streaming, or multiple devices on your network can increase packet loss. Temporarily limiting usage can help identify if it’s a network-wide issue.
- Monitor & Record – Use tools like ping or traceroute to track packet loss patterns. This gives technical teams concrete data to pinpoint provisioning or routing problems. R^
Best regards,
Mweb's reply05 Mar 2026, 14:31
Official
Hi Elali. Thank you for sharing your experience, and we completely understand how frustrating persistent packet loss can be, especially when you rely on your connection for work or streaming.We want to help you get clarity and improve your connection. While our team works on reaching out directly, here are some expert tips to help manage and reduce packet loss in the meantime:
- Check Your Router Placement – Ensure your router is in an open space, away from walls or other electronics, and elevated if possible. Interference can impact packet delivery.
- Wired vs Wireless – A direct Ethernet connection often provides the most stable connection. Packet loss is usually higher over Wi-Fi, especially over long distances or through multiple walls.
- Restart & Update – Power cycle your router and ensure its firmware is up to date. Some provisioning issues can be mitigated once the router syncs properly.
- Reduce Network Load – Heavy simultaneous downloads, streaming, or multiple devices on your network can increase packet loss. Temporarily limiting usage can help identify if it’s a network-wide issue.
- Monitor & Record – Use tools like ping or traceroute to track packet loss patterns. This gives technical teams concrete data to pinpoint provisioning or routing problems. R^
Best regards,