non service from mweb

I really do not know what is going on with lot its shocking service or non service. I have been with them for years no problems before but now i was told i was in arrears for R59 and my account was going to be terminated really for R59 rand???? I then paid in on the 23rd of last month then today got a notice on my phone that my service was going to be cut if i didnt pay in. I live far from town so had to walk to the shop 2kms away to get airtime. I bought R100 airtime phoned accounts got no reply and ran out of airtime, I then bought another R50 callled tech department they put me thru to accounts and once again no reply and i ran out of airtime again. Please deduct the R150 from my account as this service is no acceptable failing to do that my account will be closed because this is absolutely terrible service