MB
Morne B
1 reviews | Active since Aug 2015
02 Feb 2016, 17:02
Non service delivery
The ADSL line at my house have been damaged on the 8th of January 2016, I reported it to MWEB and it has not been repaired. I am paying for a 10Mbps line, but the line speed has only been 0.1Mbps since its been damaged. I have reported the problem to MWEB and reported and escalated it without success. The line has still not been fixed.
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Mweb's replyOfficial
03 Feb 2016, 13:54Hello MorneB@73,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply03 Feb 2016, 13:54
Official
Hello MorneB@73,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services