Non Service

We had a problem that mweb was blocking our email addresses due to spam being sent out, according to their technical department. When we attempted to reset the password on one of the accounts the One Time Pin was sent to a complete different telephone number (not owned by anyone in the office). When we contacted Mweb they informed us that we need to fill out a form and attach the accounts holder's ID document. After we sent all requested documents we received an SMS which stated: ".... we can not process your enquiry as the account holder did not sign the documents and the ID document that was attached does not match their records". We have had these email addresses for MANY YEARS. When we contacted Mweb to resolve the issue they informed us that the email address was under a complete different person's details. When transferred from the technical department to the Billing department for assistance their Waleed informed me that he can not assist me in any way and we must contact the "account holder" ourselves to resolve the matter. We did not receive any explanation as to how this could have happened. Mweb staff only said they do not know and can not assist us.