Non responsive provider

I hate complaining about service but I had choice on this one. We have been offline since yesterday 14 Jan around14:00. Got an sms stating there’s a problem. No updates. It’s not the15 Jan 12:00. Been trying to reach them on their web chat. Was not being responded to. Tried calling them. I was number 42 and when I finally got to an agent. I was being transferred and the line was cut. Pathetic service. Some of us work from home and need connectivity. Looking for another provider.