Non-responsive and charges continues after canceling

Sending me demand letters for money I don't owe them because their customer service is non existing and responded to a Cancellation request 5 Months later!!! MWEB is useless, pathetic. There EMAIL address is non responsive. All communication is always send from a no-reply TO ENSURE CUSTOMERS STRUGGLE AND JUST PAY THEM, WHICH IS NOT EVEN OWED TO THEM, BECAUSE THERE'S NO WAY OF GETTING HOLD OF THEM.

If you call them on the Telephone number ,which they supply you , you are bound to wait at least one hour and if you are lucky to get through they transfer the call to another DEPARTMENT. Also to mention after a loooong time of holding, the call just cuts. Their online ticket system is just as useless. Keeps on saying every 30 Mins "looking into this". I watched the chat the ENTIRE DAY with no feedback. Not even an email afterwards or a call.

13 April 2024 I submitted a cancelation request. June I sent a follow up and opened a ticket online. Received feedback in September 2024 that it's Cancelled. Which means it should have been Cancelled from April as this is when Mweb was notified. How is it my fault Mweb takes 5 months to respond??? On the same confirmation email from them (Sept 2024) confirming it's cancelled, I asked how to return router.

Till today 13 June 2025 no response on that request. Between Sept 2024 and April 2025 I sent another 4 emails. NOT ONE has been responded on, not 1 ticket opened online has been responded to. Only emails I receive from them is statements monthly that I owe them money. To which I respond and then dead. No feedback, no reply, nothing.

And looking at the over 10K negative reviews on here for them. THIS IS WHAT THEY DO. THIS IS WHY THEY ARE STILL IN BUSINESS. *****ING. getting a useless company called lexmed to send their emails for them. Try to respond to it... Fahdwa ignores your emails as well. Wish I could add screenshots here like Google review