NON-EXISTENT SERVICE - PORTING FROM NEOTEL TO VOIP

I have been trying to port a Neotel telephone number to Mweb since May 2019. After first accepting and processing my Voip application I was later told (after almost 2 months) that Mweb could not complete the porting because the Neotel number was in my wifes name and the mweb account was in my name. I then completed a change of ownership form to transfer the MWEB account to my wife on 30 July. After numerous emails and calls I am told today (more than 3 months after the initial application !) that there are yet MORE forms to be completed and that MWEB Voip department has no idea how long this process will take. This is my wife's primary business telephone line and she has been without it for almost 2 months (since Neotel ceased operation). MWEB's response to this - sorry, we don't know how much longer it will take - its Neotel's problem. I ask to speak to a Voip "specialist" - sorry they don't deal directly with the clients - how convenient - nobody can be held accountable for their incompetence !!!

A warning to all, stay far away from Mweb and their product offerings - they are extremely efficient when it comes to signing you up and taking your money - not so much when it comes to offering any form of service, support and backup!!!