Non existent service- MWEB

I have been a satisfied MWEB LTE customer for two years with very good service. They advised last year that they were terminating the LTE service and since our complex had installed fibre infrastructure I approached them to convert to fibre, which they offered at a favorable price. Two days before the fibre was installed they terminated the LTE service resulting in no Internet connectivity, before the fibre was even installed. When the fibre was installed it never worked. After dealing with their atrocious call centre which takes forever to get through, nobody could help me. They also said that the LTE could not be reinstated until the fibre was operational. After a week of constant emails and calls to their shocking call centre it turns out that they are not an authorized ISP for fibre for our complex. They did not know this and misled me about their available service where I reside. Their management also appears to hide behind their dysfunctional call centre as nothing can be escalated to them. I now have to terminate my expected service and be without Internet connectivity for another week, to find another ISP who can deliver. Due to the Coronavirus I am expected to work from home which is very difficult without Internet. If you want a fibre service please stay far away from MWEB as the company is saturated with incompetence and indifference.