NON-EXISTENT SERVICE FROM MWEB

WE HAVE SENT NUMEROUS EMAILS TO MWEB WITH REGARDS TO THE SLOW SPEED OF OUR INTERNET SERVICE. THEY STATE IN THEIR AUTOMATED RESPONSE THAT THEY WILL RESPOND WITHIN 24 TO 48 BUSINESS HOURS. THAT WAS OVER 3 WEEKS AGO AND STILL NO RESPONSE EVEN THOUGH WE HAVE SENT MULTIPLE FOLLOW UP EMAILS. WE PAY FOR 100 UPLOAD AND 100 DOWNLOAD SPEED AND WE ARE CURRENTLY SITTING ON 22.13 DOWNLOAD MB/SECOND AND 2.25 UPLOAD MB/SECOND. MWEB IS QUICK TO TAKE YOUR MONEY EVERY MONTH BUT ARE NOWHERE TO BE FOUND WHEN YOU HAVE AN ISSUE.