Non-existent service from MWEB

Since several months I have had problems with Mweb’s internet service. I have an ADSL line and whereas the service has been exemplary for several years, it is now very intermittent and unreliable. I have a gut feeling that they’re now more interested in peddling fibre, and have lost interest in maintaining a good ADSL service. However, they still take good money from me. After many complaints, I only got a reaction from them after a Hellopeter complaint. So here we go again. A person called Eugene helped me partially before, and said I should refer complaints to him in future. But Eugene has also disappeared from the radar. What a pity that a company that I recommended to everyone I knew before has now become such a shabby mess, with minimal interest in client care.