SV
Samantha V
1 reviews | Active since May 2026
08 May 2026, 19:00
Non existent service
Is it possible to give them a 0 rating. Not one to complain but the non existent service I received has been absolutely terrible. Can never reach them on the phone and not able to chat to anyone on the live chat to actually getting assistance. Would never recommend them to anyone!!
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Mweb's replyOfficial
11 May 2026, 08:40Hi Samantha,
Difficulty reaching support and extended wait times can understandably create frustration, and it’s important for us to ensure customers feel supported when they need assistance.
We can see that you have successfully engaged with our Technical Support Team, and your case has been picked up through that channel. However, your feedback about the difficulty getting through in the first place is important and will be shared with our Service Quality Team so we can review how access to support is working and where it needs to improve.If there is anything still outstanding or if you require further assistance, please don’t hesitate to reach out to us again via direct message on Hello Peter, and we’ll make sure it receives the necessary attention.
Kind regards,
Mweb Team
Difficulty reaching support and extended wait times can understandably create frustration, and it’s important for us to ensure customers feel supported when they need assistance.
We can see that you have successfully engaged with our Technical Support Team, and your case has been picked up through that channel. However, your feedback about the difficulty getting through in the first place is important and will be shared with our Service Quality Team so we can review how access to support is working and where it needs to improve.If there is anything still outstanding or if you require further assistance, please don’t hesitate to reach out to us again via direct message on Hello Peter, and we’ll make sure it receives the necessary attention.
Kind regards,
Mweb Team
Mweb's reply11 May 2026, 08:40
Official
Hi Samantha,
Difficulty reaching support and extended wait times can understandably create frustration, and it’s important for us to ensure customers feel supported when they need assistance.
We can see that you have successfully engaged with our Technical Support Team, and your case has been picked up through that channel. However, your feedback about the difficulty getting through in the first place is important and will be shared with our Service Quality Team so we can review how access to support is working and where it needs to improve.If there is anything still outstanding or if you require further assistance, please don’t hesitate to reach out to us again via direct message on Hello Peter, and we’ll make sure it receives the necessary attention.
Kind regards,
Mweb Team
Difficulty reaching support and extended wait times can understandably create frustration, and it’s important for us to ensure customers feel supported when they need assistance.
We can see that you have successfully engaged with our Technical Support Team, and your case has been picked up through that channel. However, your feedback about the difficulty getting through in the first place is important and will be shared with our Service Quality Team so we can review how access to support is working and where it needs to improve.If there is anything still outstanding or if you require further assistance, please don’t hesitate to reach out to us again via direct message on Hello Peter, and we’ll make sure it receives the necessary attention.
Kind regards,
Mweb Team