1 reviews | Active since Apr 2026
Non-existent Customer Support
I had there service for more than 5 years and had very little trouble until recently. The service went down and to get hold of anyone is impossible, waited for more than 1 hour on the support line to be dropped, the live chat on the app is a joke, leave a request and it takes hours between responses and nothing resolved. Was so frustrated, I cancelled the service and then only do I get emails from retentions. I paid for a non-existent service for a month and a half for them to release the line with Vumatel for new service provider, but after multiple emails saying they will send proof that it has been done, 10 days later they still haven't. So now Vumatel will also loose a client for good and Openserve gained a new one by default. These 5 star reviews surely has not experienced an issue and tried to get hold of someone, I have never ever thought I would come across a private company who's service is worse than any government department, until now. Do yourselves a favour and stay clear of MWEB.
Hello Grant Thank you for sharing your experience and for your support over the past five years. We understand how frustrating this situation has been, particularly with the service disruption, difficulty reaching support, and the delays in releasing your line. This is not the level of service we aim to provide, and your feedback is taken seriously.We would like the opportunity to review this thoroughly and assist in bringing the matter to a clear resolution. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and assist you directly without further delay.Once we have your details, we will:
- Review the timeline of your service interruption and cancellation
- Investigate the delays in releasing the line with the network provider
- Confirm the current status of the release and provide formal feedback
- Escalate your case to ensure it receives the appropriate priority and closure
Kind regards,
The Mweb Team
Hello Grant Thank you for sharing your experience and for your support over the past five years. We understand how frustrating this situation has been, particularly with the service disruption, difficulty reaching support, and the delays in releasing your line. This is not the level of service we aim to provide, and your feedback is taken seriously.We would like the opportunity to review this thoroughly and assist in bringing the matter to a clear resolution. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and assist you directly without further delay.Once we have your details, we will:
- Review the timeline of your service interruption and cancellation
- Investigate the delays in releasing the line with the network provider
- Confirm the current status of the release and provide formal feedback
- Escalate your case to ensure it receives the appropriate priority and closure
Kind regards,
The Mweb Team
Thank you for the above details. We have reached out to our cancellation teams and logged your requests directly to them to review. They will need to get in touch with the account holder to discuss cancellation and the next steps.
Kind regards,
The Mweb Team
Thank you for the above details. We have reached out to our cancellation teams and logged your requests directly to them to review. They will need to get in touch with the account holder to discuss cancellation and the next steps.
Kind regards,
The Mweb Team