Non Existent Customer Service / Support

I have been busy with Mweb since the 22nd of Jan 2025 to change from LTE to Fibre. I had to pay in the difference which was done the same day. Up to today no one from Mweb has phoned me. I was on the phone with them more than 20 times already. Holding on for 26min just to get cut off. No one even bothers to phone back. This is ridiculous. They have all my details and no one cares. Then Mweb must pay back my money and I will get another service provider.