DR
Denise R
1 reviews | Active since Feb 2026
11 Jun 2026, 10:32
Non existent customer service
Pathetic. Really. I have had my website with Mweb for some time. Today I am cancelling. Customer service sucks. So far I have tried to call you guys 3 times holding on for over 40 mins each yime before giving up, 1 complaint email that has been ignored and 5 chats that drag on forever without the necessary help being supp****.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
11 Jun 2026, 11:07Hi Denise,
We understand how frustrating it must be to spend so much time trying to get through on calls and chats without receiving the assistance you need. When you’re reaching out for help, you should feel supported and get a timely response, not have to wait endlessly. That’s not the kind of customer experience we want for you.
We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and work towards resolving it for you.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to get through on calls and chats without receiving the assistance you need. When you’re reaching out for help, you should feel supported and get a timely response, not have to wait endlessly. That’s not the kind of customer experience we want for you.
We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and work towards resolving it for you.
Kind regards,
Mweb Team
Mweb's reply11 Jun 2026, 11:07
Official
Hi Denise,
We understand how frustrating it must be to spend so much time trying to get through on calls and chats without receiving the assistance you need. When you’re reaching out for help, you should feel supported and get a timely response, not have to wait endlessly. That’s not the kind of customer experience we want for you.
We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and work towards resolving it for you.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to get through on calls and chats without receiving the assistance you need. When you’re reaching out for help, you should feel supported and get a timely response, not have to wait endlessly. That’s not the kind of customer experience we want for you.
We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and work towards resolving it for you.
Kind regards,
Mweb Team
DR
Denise R's updateReviewer Update
11 Jun 2026, 11:09Oh please. You had every opportunity through channels YOU give your clients. You ignored me flat. Now its on Hello Peter you can repsond within minutes. You have customer service backwards
DR
Denise R's update11 Jun 2026, 11:09
Reviewer Update
Oh please. You had every opportunity through channels YOU give your clients. You ignored me flat. Now its on Hello Peter you can repsond within minutes. You have customer service backwards
Mweb's replyOfficial
11 Jun 2026, 15:36Hello Denise
We hear exactly what you are saying, and your experience across those channels does not reflect the level of responsiveness we expect to deliver. When you have already made multiple attempts to get assistance, having to escalate publicly to be heard is understandably frustrating.What matters now is getting your query properly addressed and resolved without any further delay. Your feedback has been escalated for review to ensure improvements are implemented as soon as possible.We'd value the opportunity to turn this experience around and restore your confidence in the service you should have received from the start. Please feel free to reach out to us via private message for any further support. We are here for you.
Kind regards,
The Mweb Team
We hear exactly what you are saying, and your experience across those channels does not reflect the level of responsiveness we expect to deliver. When you have already made multiple attempts to get assistance, having to escalate publicly to be heard is understandably frustrating.What matters now is getting your query properly addressed and resolved without any further delay. Your feedback has been escalated for review to ensure improvements are implemented as soon as possible.We'd value the opportunity to turn this experience around and restore your confidence in the service you should have received from the start. Please feel free to reach out to us via private message for any further support. We are here for you.
Kind regards,
The Mweb Team
Mweb's reply11 Jun 2026, 15:36
Official
Hello Denise
We hear exactly what you are saying, and your experience across those channels does not reflect the level of responsiveness we expect to deliver. When you have already made multiple attempts to get assistance, having to escalate publicly to be heard is understandably frustrating.What matters now is getting your query properly addressed and resolved without any further delay. Your feedback has been escalated for review to ensure improvements are implemented as soon as possible.We'd value the opportunity to turn this experience around and restore your confidence in the service you should have received from the start. Please feel free to reach out to us via private message for any further support. We are here for you.
Kind regards,
The Mweb Team
We hear exactly what you are saying, and your experience across those channels does not reflect the level of responsiveness we expect to deliver. When you have already made multiple attempts to get assistance, having to escalate publicly to be heard is understandably frustrating.What matters now is getting your query properly addressed and resolved without any further delay. Your feedback has been escalated for review to ensure improvements are implemented as soon as possible.We'd value the opportunity to turn this experience around and restore your confidence in the service you should have received from the start. Please feel free to reach out to us via private message for any further support. We are here for you.
Kind regards,
The Mweb Team