AM
Angela M
1 reviews | Active since May 2026
05 May 2026, 12:10
Non Existent Customer Service
Loggin a call earlier, I was on hold for 43 Minutes (35 minutes as number 1 in the queue). I had called earlier; 1st agent cut /dropped the call transferring/checking my information but didn't have the decency to call back. I went to chat "online" and was given to old story "we are experiencing technical issues-try again later" Customer service is non-existent.
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Mweb's replyOfficial
05 May 2026, 12:28Hi Angela,
We understand how frustrating and disappointing it is to spend so long on hold, have a call dropped without any follow‑up, and then be unable to get help via online chat as well. Being left without assistance after making multiple attempts is not the experience we want for our clients, and we recognise the impact this has had on you.
Your concerns around long waiting times, dropped calls, and limited support availability are noted and will be shared with our Service Quality Team for review and improvement. This feedback is important, as accessibility and follow‑through are critical parts of the service we aim to deliver.
If you still require assistance, please feel free to send us a direct message on Hello Peter, and we will do our best to ensure the matter is followed up and addressed appropriately.
Kind regards,
Mweb Team
We understand how frustrating and disappointing it is to spend so long on hold, have a call dropped without any follow‑up, and then be unable to get help via online chat as well. Being left without assistance after making multiple attempts is not the experience we want for our clients, and we recognise the impact this has had on you.
Your concerns around long waiting times, dropped calls, and limited support availability are noted and will be shared with our Service Quality Team for review and improvement. This feedback is important, as accessibility and follow‑through are critical parts of the service we aim to deliver.
If you still require assistance, please feel free to send us a direct message on Hello Peter, and we will do our best to ensure the matter is followed up and addressed appropriately.
Kind regards,
Mweb Team
Mweb's reply05 May 2026, 12:28
Official
Hi Angela,
We understand how frustrating and disappointing it is to spend so long on hold, have a call dropped without any follow‑up, and then be unable to get help via online chat as well. Being left without assistance after making multiple attempts is not the experience we want for our clients, and we recognise the impact this has had on you.
Your concerns around long waiting times, dropped calls, and limited support availability are noted and will be shared with our Service Quality Team for review and improvement. This feedback is important, as accessibility and follow‑through are critical parts of the service we aim to deliver.
If you still require assistance, please feel free to send us a direct message on Hello Peter, and we will do our best to ensure the matter is followed up and addressed appropriately.
Kind regards,
Mweb Team
We understand how frustrating and disappointing it is to spend so long on hold, have a call dropped without any follow‑up, and then be unable to get help via online chat as well. Being left without assistance after making multiple attempts is not the experience we want for our clients, and we recognise the impact this has had on you.
Your concerns around long waiting times, dropped calls, and limited support availability are noted and will be shared with our Service Quality Team for review and improvement. This feedback is important, as accessibility and follow‑through are critical parts of the service we aim to deliver.
If you still require assistance, please feel free to send us a direct message on Hello Peter, and we will do our best to ensure the matter is followed up and addressed appropriately.
Kind regards,
Mweb Team