Non existent customer service

I have tried to upgrade my Adsl to fibre Appointment made for installation on 25/02 at 12pm .. no one showed up 26/02 service provider calls me at 7am advising they where on the way Service provider arrived on premises at 10am(3 hours from randburg) Install took place from 10am to 412pm during this time I had to leave work and be at home Provider advised that fibre was active Adsl contract cancelled with telkom 430pm I called mweb to activate the fibre to be told that a modem will be sent out within 5 days I laid a complaint that I have not been advised of that before and I could not be without a connectivity for that period as I have an office in Malaysia that I have regular meetings with The agent then advised that a modem will be delivered on Wednesday 28/02 17:10 still no modem Call to mweb call centre .. they could not help A further wasted day of waiting for mweb A further complaint laid And as of Monday I will never get a call back Advised the agent that I will not recommend mweb to any of the residents of the estate I live in .....