Non-existent and Poor Service as a Charge

<p>I called in for a data service from MWEB in May. The process was too complicated for me to get started and I did not use it at all, not 1mb. Then in May I get a call from a collections agent, Jolene wh advises me that even though I didn't use any data I would still have to pay. She did not record my interaction with her nor my request to cancel this product. I then called MWEB again and spoke to Geraline and asked her to reimburse me and stop debitting my bank account, She advised me that she would call me back in 48 hours. She failed to call me back. I then called back and spoke to Ilaam who said that it will take 48 working hours to call me back not 48 hours and that I will have to wait until next Tuesday for feedback. When I asked her to speak to her department that deals with escalated queries, she decided to ask me some questions. Apparently Geraline didn't ask me enough questions when I had called previously! I then requested to speak to a manager but only a stand in manager was available to take my call, Zerahan. She advised me that her manager was in a meeting at 16h30 the afternoon and will only call me back next Monday. Zerahan then advised me that if I called in to cancel within 7 days of my initial call to the sales assistant she would reimburse me. This was never explained to me and according to Zerahan it is my responsibility as a client to ask all the necessary questions with the sales assistant and not for the sales assistant to tell me important facts. </p> <p>I now have to wait on a call from Zerahans manager, Karina Burger whom according to Zerahan will tell me the same thing anyway. </p> <p>1. I will not be reimbursed even though I did not use any data at all.</p> <p>2. As a client I need to seek clarity and the sales person does not need to give pertinent information.</p> <p>I even asked if they could give me the data which I didn't use as an alternative, since I will be paying so much money for nothing. Apparently this data is already gone!</p> <p> </p> <p>Account number ********** 2 is the worst account I ever had! Not only am I being charged for nothing but I am receiving bad service as well!</p> <p> </p> <p>I would not recommend MWEB to any person or business!</p>