Non existant NWEB service

There is absolutely no way to get hold of anyone at MWEB for technical support. All the phone numbers link to the same automated system that asks for your ID or account number, you put it in and it says you haven't entered a number. There is information on how to setup your router on the website, if you have one of the 5 listed routers. I got An sms from them saying that my line is now active and i will be billed from the time it goes active, but I can't access the internet because I can't setup my router. When I signed up the offer was for R399 a month and now suddenly it's R450.