Non-delivery of services

Mweb service is absolutely atrocious I ordered their services on the 20th of August they installed it on 25 August they installed it. it is now the 25 of September. I am still waiting for them to deliver the router.... they are also billing me for the services, I've been on the help line with them for the past 30mins and after 10mins they cut the call. I see being billed without a router as non-service delivery and ****************. My next plan of action if no response is revived from Mweb shall be to draft a letter to the consumer counsel. Giving Mweb 2working days