Non customer centric business approuch

They have the most pathetic call center. The attitude of most consultants is horrible. The relationship between MWEB and Vuma tell is only explained to a customer only when a customer has an issue. Their service consultant can't even tell a customer what is their SLA. As a Customer you are expected to wait for how ever long they take to resolve your connection issues. If you stay in areas like Khayelitsha you are *****ed to say the least. They do not have interest to serve you and they only rely on their out sourced service providers to check lines and outages. Their out sourced service providers even lies about why they took long to resolve an issue and Meweb including their parter Vuma believes their lies.