MM
Moletsane M
1 reviews | Active since Jul 2023
11 Sept 2026, 03:04
Non connection
They sent an email that my connection has been fine, but it’s not.
Their support is non existent.
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Replies (1)
Mweb's replyOfficial
11 Sept 2026, 09:03Hello Moletsane,
We understand how frustrating it must be to receive confirmation that your service is active while still being unable to connect. When you're expecting to start using your service, not being able to get online can be very disappointing. Having reviewed the matter, we can confirm that the communication you received was to advise that the service is now active. The next step is to ensure that the connection has been set up correctly. Please connect both the router and the ONT as per the setup guide that was initially provided, ensuring that both devices are powered on and connected correctly. Once this has been done, please send us a direct message with the router's serial number and let us know that the setup has been completed.We'll then attempt a remote setup and further assess the connection to help get you online as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to receive confirmation that your service is active while still being unable to connect. When you're expecting to start using your service, not being able to get online can be very disappointing. Having reviewed the matter, we can confirm that the communication you received was to advise that the service is now active. The next step is to ensure that the connection has been set up correctly. Please connect both the router and the ONT as per the setup guide that was initially provided, ensuring that both devices are powered on and connected correctly. Once this has been done, please send us a direct message with the router's serial number and let us know that the setup has been completed.We'll then attempt a remote setup and further assess the connection to help get you online as soon as possible.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 Sept 2026, 09:03
Official
Hello Moletsane,
We understand how frustrating it must be to receive confirmation that your service is active while still being unable to connect. When you're expecting to start using your service, not being able to get online can be very disappointing. Having reviewed the matter, we can confirm that the communication you received was to advise that the service is now active. The next step is to ensure that the connection has been set up correctly. Please connect both the router and the ONT as per the setup guide that was initially provided, ensuring that both devices are powered on and connected correctly. Once this has been done, please send us a direct message with the router's serial number and let us know that the setup has been completed.We'll then attempt a remote setup and further assess the connection to help get you online as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to receive confirmation that your service is active while still being unable to connect. When you're expecting to start using your service, not being able to get online can be very disappointing. Having reviewed the matter, we can confirm that the communication you received was to advise that the service is now active. The next step is to ensure that the connection has been set up correctly. Please connect both the router and the ONT as per the setup guide that was initially provided, ensuring that both devices are powered on and connected correctly. Once this has been done, please send us a direct message with the router's serial number and let us know that the setup has been completed.We'll then attempt a remote setup and further assess the connection to help get you online as soon as possible.
Kind regards,
Mweb Team
Best regards,