Non committal

After several calls to MWEB with the same problem every second week this month, August. On the 31August around 21:00, I spoke to Brandon to request to speak to somebody senior/ manager. I was refered to one gentleman ( forgot the name) but after asking him, he introduced himself as manager. I presented 2 options to him, 1. I get refund for the month of August cause unresolved problem, 2. Terminate the contract. The manager was non committal to my situation/ options, I requested him to write an email to confirm what he was trying to explain to me, all he could say, they are a call agency no allowed to write emails but I have to wait for Monday. In this modern age and from a internet SP, one can't respond via email but to wait for 48 hours for a response, how possible is this? <br> I've got no option but terminate my service with MWEB, pathetic service to say the least!<br>