nobody that one can communicate with

its alomst 8 years i left the company . mewb still has me on as contact person . now i cant open a account of my own . they refuse to remove me off a company i dont work for . so my partner had to apply for fiber where mweb says they will call in 3 working days . they have not called yet . we cant allow installation because we have questions about the terms and conditions . honestly looks like there is nobody actually assisting the client and they are ********ly using my name on another company details