J&KM
J & KE Montgomery
1 reviews | Active since Aug 2017
30 Apr 2026, 19:31
Nobody home!
If there was an option to choose no star then that would be my option Called technical support Went through the security checks Held on for 48 minutes NOTHING Called back 1st in line Held on for 25 minutes NOTHING It is now 19:30 on a Thursday evening and the chat option has cleared my security check and NOTHING is happening
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Mweb's replyOfficial
04 May 2026, 08:51Hi J& ke M, we can understand the frustration here, waiting that long after completing security checks, only to not get through, is not the experience we want for you at all. That’s not the level of support you should be receiving, especially when you’ve already taken the time to follow the correct process. To get this moving properly and avoid any further delays, please send us a direct message with your account details and a brief summary of the issue you’re experiencing. Once we have that, we’ll pick it up immediately and make sure it’s directed to the right team to resolve without you having to repeat yourself again. We’ll take it from there and ensure this is properly followed through. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 08:51
Official
Hi J& ke M, we can understand the frustration here, waiting that long after completing security checks, only to not get through, is not the experience we want for you at all. That’s not the level of support you should be receiving, especially when you’ve already taken the time to follow the correct process. To get this moving properly and avoid any further delays, please send us a direct message with your account details and a brief summary of the issue you’re experiencing. Once we have that, we’ll pick it up immediately and make sure it’s directed to the right team to resolve without you having to repeat yourself again. We’ll take it from there and ensure this is properly followed through. Kind regards,
The Mweb Team
The Mweb Team