NO words just Unbelievable!!!!

What more can we do????????????

The problem started in February 2023... Our fiber at home was disconnected for NO reason as each month prior the payment was done as scheduled!!! then the struggles begin with trying to get hold of ANYONE @MWEB that will be able to assist in sorting out our issue advising us WHY was our fiber disconnected keeping in mind we have paid for February a full month.

A full month went on and we kept on following up with no answer....March came the installment went off again with no issue...still no fiber and also still following up via email, mweb app and phoning all our airtime out not knowing what the story will be the next time. I phoned from my side, when my husband went on lunch "30MIN" trying to get hold of anyone that will be able to assist with no results ... we event went as far sending them the proof of address because later they confirmed our fiber was disconnected in ERROR """How was this our fault"""" ???????????? still paid for a service not received. OH and we were told for the two months we would be able to receive a REBATE on the months lost ???

Eventually got cancelled, now got a SMS stating they are going to list us on Credit Bureau....REALLY