NO WIFI FOR 3 DAYS!!!!!!

I have not had WIFI for 3 days now. Nobody can tell me why....One of the agents told me that my debit order payment is not reflecting in their account, and they can only help me once it reflects after 48 hours. 2 days after the debit order went through, i was debited another set up fee. WHILE I HAVE THE WIFI RUNNIG AND ALREADY SET UP. Why is MWeb such a headache? I asked to e escalated to the manager in charge, only to be told "Our managers do not work on chat" Is it possible for you to pass my details to your manager to sort out my billing and maybe phone me back? Better yet, how do i deactivate this useless service? I am paying for something I do not even use. PAINFUL ONBOAT=RDING EXPERIENCE, PAINFUL AFETRSALES EXPERIENCE, EEVEN WITH PAYING CUSTOMERS. Can someone please phone me to sort this out?