NvdW
Nardus van der Watt
1 reviews | Active since Dec 2010
18 Jan 2018, 12:03
No upgrade with Double Data
I app**** online for the 120Gb + 120Gb package. By the look of the usage we use more than expect. I called the Call Centre this morning to upgrade the package to a 300Gb + 300Gb package. ""Sorry Sir - you can't upgrade and still get double Data.
Wonderful!!!!
So here is the options: 1. My current package get cancelled immediately 2. MWeb issue me with a new Sim Card immediately and keep me connected. I do not want any Downtime in-between this 2 accounts then.
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Replies (2)NvdW
Nardus van der Watt's updateReviewer Update
22 Jan 2018, 09:48I lodge this complaint on the 18th of this month. I have still note received any feedback from the supplier.
NvdW
Nardus van der Watt's update22 Jan 2018, 09:48
Reviewer Update
I lodge this complaint on the 18th of this month. I have still note received any feedback from the supplier.
Mweb's replyOfficial
24 Jan 2018, 14:34Good Day Nardus,
Thank you for taking the time to make contact with us.
Please accept our apologies for the delayed reply.
Our customer care representative has since been in contact with you.
As per our discussion, you have since made contact and the query has been addressed.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply24 Jan 2018, 14:34
Official
Good Day Nardus,
Thank you for taking the time to make contact with us.
Please accept our apologies for the delayed reply.
Our customer care representative has since been in contact with you.
As per our discussion, you have since made contact and the query has been addressed.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,