LB
Lieze B
1 reviews | Active since Dec 2014
17 May 2024, 10:07
No Technical support
Have been without internet for two weeks now. First lodged the query on their site as guided to do. It took them 3 days to respond by just saying unplug everything and then plug it in again. Well, is that not where one starts when looking for a problem. After their solution they closed the query. Trying to get hold of them on the phone but there is always a waiting queue of 14 or more. No answer, no solutions. Utterly unprofessional with no assistance.
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Lieze B's updateReviewer Update
18 May 2024, 10:16I would like to add on that once I got through it was the fastest service ever. Mweb arranged everything with Telkom Open serve and within 24 hours I had technicians on my property and everything was restored. It is a shame on needs to struggle just to report a problem, but after that all was a breeze.
LB
Lieze B's update18 May 2024, 10:16
Reviewer Update
I would like to add on that once I got through it was the fastest service ever. Mweb arranged everything with Telkom Open serve and within 24 hours I had technicians on my property and everything was restored. It is a shame on needs to struggle just to report a problem, but after that all was a breeze.