MU
Martin U
1 reviews | Active since Mar 2009
08 Mar 2026, 08:56
No technical assistance
Trying to get technical help, how can I be number 1 in the queue for 1/2 hour???
Helpful (0)
Replies (11)0
Replies (11)
Mweb's replyOfficial
09 Mar 2026, 11:49Hi Martin, thank you for your message. We understand how frustrating it can be to wait in a queue for technical support. We see that you’ve already spoken with our technical support team and were assisted. If you experience any further issues or need additional help, please don’t hesitate to reach out, we’re here to ensure your service works as expected. U^
Mweb's reply09 Mar 2026, 11:49
Official
Hi Martin, thank you for your message. We understand how frustrating it can be to wait in a queue for technical support. We see that you’ve already spoken with our technical support team and were assisted. If you experience any further issues or need additional help, please don’t hesitate to reach out, we’re here to ensure your service works as expected. U^
MU
Martin U's updateReviewer Update
09 Mar 2026, 12:02This is a ******* reply. I did finally manage to speak to one of your support team, he was not able to resolve my problem, and I am still waiting for someone to call me back. Also, this is not an answer to my question, how can it be that I had to wait 1/2 hour being told I am number 1 in the queue, I eventually gave up. How many support staff do you have, sounds like 1, or maybe none. Your help desk needs a serious overhaul.
MU
Martin U's update09 Mar 2026, 12:02
Reviewer Update
This is a ******* reply. I did finally manage to speak to one of your support team, he was not able to resolve my problem, and I am still waiting for someone to call me back. Also, this is not an answer to my question, how can it be that I had to wait 1/2 hour being told I am number 1 in the queue, I eventually gave up. How many support staff do you have, sounds like 1, or maybe none. Your help desk needs a serious overhaul.
Mweb's replyOfficial
09 Mar 2026, 12:10Hi Martin, thank you for your feedback. We understand how frustrating it must have been to wait in the queue for so long and not receive an immediate resolution, your time is valuable, and we acknowledge that the experience fell short of the service we aim to provide.Our records show that you spoke with our technical support team, and guidance was provided on how to change your password. If you are still experiencing any issues, please let us know so that we can assist you further and ensure your account is fully secure.We also want to assure you that your feedback regarding wait times has been noted and will be shared with our support management team to help improve our response processes.We appreciate your patience and value your feedback, as it helps us improve our support services. U^
Mweb's reply09 Mar 2026, 12:10
Official
Hi Martin, thank you for your feedback. We understand how frustrating it must have been to wait in the queue for so long and not receive an immediate resolution, your time is valuable, and we acknowledge that the experience fell short of the service we aim to provide.Our records show that you spoke with our technical support team, and guidance was provided on how to change your password. If you are still experiencing any issues, please let us know so that we can assist you further and ensure your account is fully secure.We also want to assure you that your feedback regarding wait times has been noted and will be shared with our support management team to help improve our response processes.We appreciate your patience and value your feedback, as it helps us improve our support services. U^
MU
Martin U's updateReviewer Update
09 Mar 2026, 12:15You are wrong again, your support agent was not able to resolve my problem, he undertook to escalate and someone would call me this morning. You should reveiw the query with you agent before attempting to reply.
MU
Martin U's update09 Mar 2026, 12:15
Reviewer Update
You are wrong again, your support agent was not able to resolve my problem, he undertook to escalate and someone would call me this morning. You should reveiw the query with you agent before attempting to reply.
Mweb's replyOfficial
09 Mar 2026, 12:23Hi Martin, thank you for your feedback. We understand your frustration and want to ensure your issue is addressed correctly and promptly. We’ve sent you a message in your DM with further details and next steps, please check it so we can work directly with you to resolve this matter.
Mweb's reply09 Mar 2026, 12:23
Official
Hi Martin, thank you for your feedback. We understand your frustration and want to ensure your issue is addressed correctly and promptly. We’ve sent you a message in your DM with further details and next steps, please check it so we can work directly with you to resolve this matter.
MU
Martin U's updateReviewer Update
09 Mar 2026, 12:34WhatsApp Image 2026-03-09 at 12.27.44.jpeg 28.72 KBThe issue has to do with my password. Having changed the password I can no longer log into my mail, I went through this with you support guy yesterday, he tried a number of different length passwords but none of them enabled me to log into my mail. He undertook to escalate and someone would call me this morning, still waiting.
MU
Martin U's update09 Mar 2026, 12:34
Reviewer Update
WhatsApp Image 2026-03-09 at 12.27.44.jpeg 28.72 KBThe issue has to do with my password. Having changed the password I can no longer log into my mail, I went through this with you support guy yesterday, he tried a number of different length passwords but none of them enabled me to log into my mail. He undertook to escalate and someone would call me this morning, still waiting.
Mweb's replyOfficial
09 Mar 2026, 12:39Hi Martin, thank you for your message. We completely understand how frustrating it must be to be unable to access your email after changing your password, especially after the time you’ve already spent trying to resolve this. Please be assured that we have submitted an escalation to our technical team to look into this issue. They will review your account and contact you directly to ensure you can regain access to your email as quickly as possible. We appreciate your patience while we work to resolve this, and we are committed to getting your service back to full functionality without further delays. U^
Mweb's reply09 Mar 2026, 12:39
Official
Hi Martin, thank you for your message. We completely understand how frustrating it must be to be unable to access your email after changing your password, especially after the time you’ve already spent trying to resolve this. Please be assured that we have submitted an escalation to our technical team to look into this issue. They will review your account and contact you directly to ensure you can regain access to your email as quickly as possible. We appreciate your patience while we work to resolve this, and we are committed to getting your service back to full functionality without further delays. U^
MU
Martin U's updateReviewer Update
12 Mar 2026, 11:34I am still waiting for someone to call me on this, I still cannot log into my mail
MU
Martin U's update12 Mar 2026, 11:34
Reviewer Update
I am still waiting for someone to call me on this, I still cannot log into my mail
Mweb's replyOfficial
12 Mar 2026, 11:52Hi Martin, Thank you for reaching out. We will follow up with our technical team regarding the callback to make sure someone reaches out to you and provides the support needed to resolve this issue.
We appreciate your patience while this is being addressed.
Kind regards, Mweb Team
We appreciate your patience while this is being addressed.
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 11:52
Official
Hi Martin, Thank you for reaching out. We will follow up with our technical team regarding the callback to make sure someone reaches out to you and provides the support needed to resolve this issue.
We appreciate your patience while this is being addressed.
Kind regards, Mweb Team
We appreciate your patience while this is being addressed.
Kind regards, Mweb Team
MU
Martin U's updateReviewer Update
30 Mar 2026, 07:45I am trying again to resolve this issue, have had no-one from Mweb contact me. I called the help line this morning, was caller number 2, then caller number 1, now caller number 3, how did that happen??? Been waiting now for 10 minutes.
MU
Martin U's update30 Mar 2026, 07:45
Reviewer Update
I am trying again to resolve this issue, have had no-one from Mweb contact me. I called the help line this morning, was caller number 2, then caller number 1, now caller number 3, how did that happen??? Been waiting now for 10 minutes.
Mweb's replyOfficial
30 Mar 2026, 09:28Morning Martin
We have arranged for our tech support team to review the profile and latest interactions. They will investigate the matter and get in touch to assist you with a way forward ASAP.
Kind regards,
The Mweb Team
We have arranged for our tech support team to review the profile and latest interactions. They will investigate the matter and get in touch to assist you with a way forward ASAP.
Kind regards,
The Mweb Team
Mweb's reply30 Mar 2026, 09:28
Official
Morning Martin
We have arranged for our tech support team to review the profile and latest interactions. They will investigate the matter and get in touch to assist you with a way forward ASAP.
Kind regards,
The Mweb Team
We have arranged for our tech support team to review the profile and latest interactions. They will investigate the matter and get in touch to assist you with a way forward ASAP.
Kind regards,
The Mweb Team