No support staff available at MWeb

No customer service. Been on phone for 20 minutes, no one answers. Tried their chat and all I get is “ Apologies for the delay. You're still in the queue and we'll assist you as soon as possible.” 15 minutes later no response. On Whatsapp they also dont answer. Been struggling to get a hold of any agent, does someone work there or do you only have one person to help all the customers?