No support provided at all!

I have been trying to reconnect my Mweb fiber. The fiber line has been laid and they have started the connection, but it is not working. For the last three days I am trying to contact technical support, I have tried calling probably about 4-5 times, being on hold for over 25 minutes each time and once the wait is done my call gets put down.

I am paying for my fiber, yet cannot access it. Technical support is non-existent!