No support or communication

I deeply regret signing up for MWeb’s Fibre package. I paid the connection fee over two weeks ago, but I’ve received no service or support since. Despite numerous attempts to contact customer service, I’ve either gotten unhelpful replies or no response at all. My customer portal still only shows the same dates from day one, and the setup dates have passed with no further updates.

This level of service is completely unacceptable. If a company can’t even set up a simple connection on time, I can only imagine how they handle ongoing support or technical issues. I expected clear communication and at least an estimated timeline, but instead, I’ve been left in the dark with no updates.