1 reviews | Active since Jun 2016
<p> I was hoping MWEB would fight my battles with Telkom on my behalf, but sadly it seems not to be the case. I have been without internet/e-mail for the past two weeks. I called MWEB's technical department on numerous occasions without any success.</p> <p> </p> <p>To make matters worse, I have had the same problem three times over the past two months. Every time I had to wait for more than a week for a Telkom technician. In addition to this, as an interim measure, I had to spend more than R1000 on a small wifi router and data.</p> <p> </p> <p>As a small business, one cannot afford to be off-line for about three out of eight weeks.</p> <p> </p> <p>Incidentally, my MWEB account is fully paid up...</p> <p> <br />Not certain whether this post would help, but I am desperate and will try anything!</p>
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good Day Jasper,
Thank you for allowing us the opportunity to get you the required assistance.
A Telkom technician attended to the fault and we have since confirmed with you, that the fault has been resolved.
Please accept our apologies in the delay in fault resolution.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB client Services
Best regards,
Good Day Jasper,
Thank you for allowing us the opportunity to get you the required assistance.
A Telkom technician attended to the fault and we have since confirmed with you, that the fault has been resolved.
Please accept our apologies in the delay in fault resolution.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB client Services
Best regards,
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