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Darren E
1 reviews | Active since Dec 2017
14 May 2025, 11:52
NO SUPPORT
I was just logged into the support portal where i chatted to x3 different agent and kept being transferred, after 3 hours of sitting and looking at my laptop I cant even go take a **** and let you wait for 5 minutes then you close the chat. I wanted to cancel my sim (MTN) and take a new sim (Telkom) but never will I support such a ****ty service provider that doesnt care about their client base. I want you to call my wife to cancel her simcard, she has been trying to get hold of you.
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Darren E's updateReviewer Update
14 May 2025, 13:11 Start Of ConversationGood morning Carron Lemuel
Are you experiencing connection problems? Try out the new Scan feature in our Mobile App.
How can we assist you?Sales11:47Are you new to MWEB, upgrading or following up on an order you’ve already placed?New or Upgrading11:47Please hold while we connect you to the next available agent.Please do not close your Browser or Mobile App, or allow the screen to lock while you are holding for an agent. We are aware of a temporary issue with chats being lost in these circumstances.11:47hi11:53Good day. How can I assist you todayAshwin -11:54hiI want to cancel my sim pleaseI do remote work and the sim is location locked. Product is not working for me11:56hiyou there?12:03Hello12:12Still finding you an agent...12:12hi12:16Hang on we're nearly there...12:16Good day Carron, and welcome to Billing. I am Washeema, how can I assist you today?Washeema -12:19hiplease can you cancel my sim, I have been waiting since 8:50 am12:19I will be happy to assist. Are you still waiting on your SIM?Washeema -12:21No it has arrived, It not working but its location locked and I do remote work. I needed a sim that I can travel with.12:22I appreciate your patience. To help you further, I need to connect you with my team in premium support Department. Would you like me to transfer you now, or would you prefer to contact them later at your convenience?Washeema -12:22Now please12:22Am i transferred ?12:27Hi12:35Still finding you an agent...12:35hi12:43Hang on we're nearly there...12:43hi12:46Someone is on their way soon for you...12:46hi12:52It's a busy day today! Please bear with us!12:52Thank you for reaching out to Technical Support. I am Shane. How may I assist you today?Shane -12:57hiI want to cancel my sim pleaseits location locked and I do remote work. I needed a sim that I can travel with.13:00also sim isnt working yet13:04No problem, unfortunately, you will need to call the Client service department to cancel on the number ***Shane -13:04are you kidding me I have been trying since 8:50 am its 1 PM and all 5-7 agents said I need to speak to this department and department now you saying I need to call in.13:05Yes, to cancel a product with us, you will need to call in, as the cancellation department does not have live chat.Shane -13:07how long am I going to be on hold? till 17:00 when everyone leave and you closed again. Its day 2 now.13:07As I can see there Que, you should not wait that long.Shane -13:07i cancelled my telkom 1 in march using portalHi,
We have received your cancellation request.
Product: *** - Telkom LTE 10Mbps Uncapped
We will be in touch shortly via email to finalise the cancellation of your product
If you change your mind about cancelling this product you are always welcome back, give us a call on *** to withdraw your cancellation request.this was the email i got back13:08now its so difficult. We wanted to take out the telkom again definitely not anymore.13:09
Are you experiencing connection problems? Try out the new Scan feature in our Mobile App.
How can we assist you?Sales11:47Are you new to MWEB, upgrading or following up on an order you’ve already placed?New or Upgrading11:47Please hold while we connect you to the next available agent.Please do not close your Browser or Mobile App, or allow the screen to lock while you are holding for an agent. We are aware of a temporary issue with chats being lost in these circumstances.11:47hi11:53Good day. How can I assist you todayAshwin -11:54hiI want to cancel my sim pleaseI do remote work and the sim is location locked. Product is not working for me11:56hiyou there?12:03Hello12:12Still finding you an agent...12:12hi12:16Hang on we're nearly there...12:16Good day Carron, and welcome to Billing. I am Washeema, how can I assist you today?Washeema -12:19hiplease can you cancel my sim, I have been waiting since 8:50 am12:19I will be happy to assist. Are you still waiting on your SIM?Washeema -12:21No it has arrived, It not working but its location locked and I do remote work. I needed a sim that I can travel with.12:22I appreciate your patience. To help you further, I need to connect you with my team in premium support Department. Would you like me to transfer you now, or would you prefer to contact them later at your convenience?Washeema -12:22Now please12:22Am i transferred ?12:27Hi12:35Still finding you an agent...12:35hi12:43Hang on we're nearly there...12:43hi12:46Someone is on their way soon for you...12:46hi12:52It's a busy day today! Please bear with us!12:52Thank you for reaching out to Technical Support. I am Shane. How may I assist you today?Shane -12:57hiI want to cancel my sim pleaseits location locked and I do remote work. I needed a sim that I can travel with.13:00also sim isnt working yet13:04No problem, unfortunately, you will need to call the Client service department to cancel on the number ***Shane -13:04are you kidding me I have been trying since 8:50 am its 1 PM and all 5-7 agents said I need to speak to this department and department now you saying I need to call in.13:05Yes, to cancel a product with us, you will need to call in, as the cancellation department does not have live chat.Shane -13:07how long am I going to be on hold? till 17:00 when everyone leave and you closed again. Its day 2 now.13:07As I can see there Que, you should not wait that long.Shane -13:07i cancelled my telkom 1 in march using portalHi,
We have received your cancellation request.
Product: *** - Telkom LTE 10Mbps Uncapped
We will be in touch shortly via email to finalise the cancellation of your product
If you change your mind about cancelling this product you are always welcome back, give us a call on *** to withdraw your cancellation request.this was the email i got back13:08now its so difficult. We wanted to take out the telkom again definitely not anymore.13:09
DE
Darren E's update14 May 2025, 13:11
Reviewer Update
Start Of ConversationGood morning Carron Lemuel
Are you experiencing connection problems? Try out the new Scan feature in our Mobile App.
How can we assist you?Sales11:47Are you new to MWEB, upgrading or following up on an order you’ve already placed?New or Upgrading11:47Please hold while we connect you to the next available agent.Please do not close your Browser or Mobile App, or allow the screen to lock while you are holding for an agent. We are aware of a temporary issue with chats being lost in these circumstances.11:47hi11:53Good day. How can I assist you todayAshwin -11:54hiI want to cancel my sim pleaseI do remote work and the sim is location locked. Product is not working for me11:56hiyou there?12:03Hello12:12Still finding you an agent...12:12hi12:16Hang on we're nearly there...12:16Good day Carron, and welcome to Billing. I am Washeema, how can I assist you today?Washeema -12:19hiplease can you cancel my sim, I have been waiting since 8:50 am12:19I will be happy to assist. Are you still waiting on your SIM?Washeema -12:21No it has arrived, It not working but its location locked and I do remote work. I needed a sim that I can travel with.12:22I appreciate your patience. To help you further, I need to connect you with my team in premium support Department. Would you like me to transfer you now, or would you prefer to contact them later at your convenience?Washeema -12:22Now please12:22Am i transferred ?12:27Hi12:35Still finding you an agent...12:35hi12:43Hang on we're nearly there...12:43hi12:46Someone is on their way soon for you...12:46hi12:52It's a busy day today! Please bear with us!12:52Thank you for reaching out to Technical Support. I am Shane. How may I assist you today?Shane -12:57hiI want to cancel my sim pleaseits location locked and I do remote work. I needed a sim that I can travel with.13:00also sim isnt working yet13:04No problem, unfortunately, you will need to call the Client service department to cancel on the number ***Shane -13:04are you kidding me I have been trying since 8:50 am its 1 PM and all 5-7 agents said I need to speak to this department and department now you saying I need to call in.13:05Yes, to cancel a product with us, you will need to call in, as the cancellation department does not have live chat.Shane -13:07how long am I going to be on hold? till 17:00 when everyone leave and you closed again. Its day 2 now.13:07As I can see there Que, you should not wait that long.Shane -13:07i cancelled my telkom 1 in march using portalHi,
We have received your cancellation request.
Product: *** - Telkom LTE 10Mbps Uncapped
We will be in touch shortly via email to finalise the cancellation of your product
If you change your mind about cancelling this product you are always welcome back, give us a call on *** to withdraw your cancellation request.this was the email i got back13:08now its so difficult. We wanted to take out the telkom again definitely not anymore.13:09
Are you experiencing connection problems? Try out the new Scan feature in our Mobile App.
How can we assist you?Sales11:47Are you new to MWEB, upgrading or following up on an order you’ve already placed?New or Upgrading11:47Please hold while we connect you to the next available agent.Please do not close your Browser or Mobile App, or allow the screen to lock while you are holding for an agent. We are aware of a temporary issue with chats being lost in these circumstances.11:47hi11:53Good day. How can I assist you todayAshwin -11:54hiI want to cancel my sim pleaseI do remote work and the sim is location locked. Product is not working for me11:56hiyou there?12:03Hello12:12Still finding you an agent...12:12hi12:16Hang on we're nearly there...12:16Good day Carron, and welcome to Billing. I am Washeema, how can I assist you today?Washeema -12:19hiplease can you cancel my sim, I have been waiting since 8:50 am12:19I will be happy to assist. Are you still waiting on your SIM?Washeema -12:21No it has arrived, It not working but its location locked and I do remote work. I needed a sim that I can travel with.12:22I appreciate your patience. To help you further, I need to connect you with my team in premium support Department. Would you like me to transfer you now, or would you prefer to contact them later at your convenience?Washeema -12:22Now please12:22Am i transferred ?12:27Hi12:35Still finding you an agent...12:35hi12:43Hang on we're nearly there...12:43hi12:46Someone is on their way soon for you...12:46hi12:52It's a busy day today! Please bear with us!12:52Thank you for reaching out to Technical Support. I am Shane. How may I assist you today?Shane -12:57hiI want to cancel my sim pleaseits location locked and I do remote work. I needed a sim that I can travel with.13:00also sim isnt working yet13:04No problem, unfortunately, you will need to call the Client service department to cancel on the number ***Shane -13:04are you kidding me I have been trying since 8:50 am its 1 PM and all 5-7 agents said I need to speak to this department and department now you saying I need to call in.13:05Yes, to cancel a product with us, you will need to call in, as the cancellation department does not have live chat.Shane -13:07how long am I going to be on hold? till 17:00 when everyone leave and you closed again. Its day 2 now.13:07As I can see there Que, you should not wait that long.Shane -13:07i cancelled my telkom 1 in march using portalHi,
We have received your cancellation request.
Product: *** - Telkom LTE 10Mbps Uncapped
We will be in touch shortly via email to finalise the cancellation of your product
If you change your mind about cancelling this product you are always welcome back, give us a call on *** to withdraw your cancellation request.this was the email i got back13:08now its so difficult. We wanted to take out the telkom again definitely not anymore.13:09
DE
Darren E's updateReviewer Update
14 May 2025, 13:12this is now the 2nd conversation I am annoyed I didnt copy the 1st one before it ended so you can see how **** you support is.
DE
Darren E's update14 May 2025, 13:12
Reviewer Update
this is now the 2nd conversation I am annoyed I didnt copy the 1st one before it ended so you can see how **** you support is.