No Support

After being a loyal customer with Mweb for about 5 years they seem to not care about their customers request.<br> I have a 4Mbps DSL account + Line rental with Mweb for which I pay +/- R460pm. Last month my PS4 got ****** during a house break in and when I purchased my new PS4, the PS4 automatically started updating everything and most whose got a PS4 and play online knows it's large files. <br> <br> i phoned Mweb and informed them of the situation as my bandwidth usage was about 135GB due to the updates and because of this I'm being throttled. I have phoned Mweb a couple of times and every time they just keep telling me sorry there is nothing they can do because it's computer system which does it. <br> <br> I am sitting now having to pay for a full month for my internet usage but I will only be able to start using my internet again around the 15th when my 30day cycle falls below 100GB. <br> <br> I understand Mweb needs to control people from excessive downloading etc but I feel they can make provision for exceptions should there be a valid reason for it... especially if the customer has been with them for such a long time. I'm really thinking of switching over to another ISP who doesn't throttle their custom