No superiors available to assist bad agent

I have just spoken to the rudest technical support agent by the Name of Lucky who categorically and systematically avoided my questions and even hung up on me while we were speaking. He at first had no idea what my issue is even though he had my information beforehand, he kept asking me what my issue is when he is supposed to help me fix it. When I asked him to speak to his superior he tells me he can log a ticket for that and that is truly the worst service I have ever experienced (Tops Telkom Mobile who once tried to de***** me). My internet is still not fixed and we're into the weekend where my family needs to use this the most and me having to buy Data again is proving very expensive. Is this the precedent you want to set in our township space? Wow Mweb, your brush is painting dirty

I would like to get an apology from Lucky who insisted on logging ticket instead of giving his superior the phone and also hanging up on me after I was on the phone for 34 minutes and still my issue persists.