IQ
Irene Q

1 reviews | Active since Oct 2016

07 Mar 2018, 13:41

No success in contacting MWEB

I want to upgrade but I cannot get through to the call center. They've registered my son as contact person, I asked to have that changed several times but to no avail.... Thus I cannot log in because of that and there are NO email address where I can contact them. I cannot hold on, on my cell phone for an hour!!! Please can they contact me????? ********** 149

0
Replies (2)
Mweb
Mweb's reply14 Mar 2018, 12:34
Official

Good day irene-quist

Thank you for taking the time to raise this with us.

As discussed with our client service representative, this matter has now been address and escalated.

A consultant will be in contact with you to assist with the upgrade process and advise you on your options.

Should you have any further queries, please do not hesitate to contact us.

Kind Regards

MWEB Client Services

IQ
Irene Q's update19 Mar 2018, 19:29
Reviewer Update
Thank you very much, the response was really good. Thank you, I am staying with MWEB for sure..